Privacy Policy
LadyLuxe Beauty Privacy Policy
Last Updated: June 18, 2025
1. Introduction
We at LadyLuxe Beauty (“we”, “us”, “our”) respect your privacy. This policy explains how we collect, use, share, store, and protect your personal information. By using our website (https://www.ladyluxebeauty.com.au), you agree to the practices described in this policy.
2. What Information We Collect
2.1 Information You Provide
Contact details: Name, email, phone, address (e.g. when booking appointments or creating an account).
Payment information: Credit/debit card details, when purchasing online. We use secure, third-party payment gateways.
Communications: Messages you send via forms, email, live chat.
Marketing preferences: If you sign up for newsletters or promotions.
2.2 Automatically Collected Information
Usage data: IP address, browser, device, operating system, pages you view, and time spent.
Cookies & tracking: See Section 6 below.
3. How We Use Your Information
We use your information to:
Provide and enhance our services (e.g. booking appointments, fulfilling orders).
Communicate with you about your appointments, orders, promotions, and updates.
Process payments and prevent fraud.
Personalise your experience and website content.
Monitor website performance and usage.
Comply with legal obligations.
4. Legal Basis for Processing (GDPR for EU Residents)
Where applicable, we rely on:
Contract: to fulfill bookings and orders.
Consent: for marketing communications.
Legitimate interests: to operate, improve, and secure our site.
Legal obligations: to comply with tax, accounting, and health regulations.
5. Disclosure of Information
We may share your information with:
Service providers: such as payment processors, booking systems, email/digital marketing platforms, analytics tools, and cloud hosting.
Professional advisers: accountants, auditors, lawyers, tax authorities.
Legal requirements: courts, government authorities, law enforcement if required by law.
Business transfers: in case of sale, merger, or change of business ownership.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Operate and secure the website.
Recognise your preferences and device.
Analyse site usage and performance.
Most cookies are “session cookies” or “persistent cookies.” You may block or delete cookies through your browser—but note this may affect site functionality.
7. Security
We implement reasonable safeguards—including SSL encryption, access controls, and secure procedures—to protect your personal data. However, no internet system is 100% secure.
8. Data Retention
We keep your personal information only as long as necessary for:
Providing services and fulfilling contracts.
Meeting legal, accounting, or tax requirements.
When information is no longer needed, we securely delete or de-identify it.
9. Your Rights (under Privacy Act & GDPR)
Depending on your jurisdiction, you may have rights to:
Access your personal data.
Correct inaccurate or incomplete data.
Request erasure (right to be forgotten).
Restrict or object to processing.
Receive your data in portable format.
Withdraw consent (where processing is based on consent).
To exercise these rights, contact us at the details below. We may require verification. Where permitted, we may charge a small fee for access requests.
10. Children’s Privacy
Our site and services are not directed to persons under 16. We do not knowingly collect data from minors. If you believe we’ve collected personal data from a minor, contact us and we will delete it promptly.
11. International Transfers
Your information may be transferred to our service providers outside Australia. We’ll take reasonable steps (e.g. standard contractual clauses) to ensure your data remains protected.
12. Updates to This Policy
We may update this policy when needed (e.g. due to legal or operational changes). We’ll post the revised version on our site with an updated “Last Updated” date. For significant changes, we may inform you via email.
13. Contact Us
If you have questions, complaints, or want to exercise your privacy rights, reach out: