Privacy Policy

Lady Luxe Beauty ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and how we look after it. By using this website you agree to the practices described here.

We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Information you give us. If you send an enquiry through this website we collect your name, email address, and optionally your phone number, the treatment you are interested in and whatever you write in your message.

Information collected automatically. Like most websites we collect basic usage data such as your approximate location, browser and device type, the pages you view and how long you spend on them. This is aggregated analytics, not a profile with your name attached.

What we do not collect. This website does not take payment. It never asks for and never stores credit card, debit card or bank details. Bookings, deposits, gift vouchers and product orders are all handled by Fresha on their own systems under their own privacy policy.

• To reply to your enquiry and arrange your appointment.
• To provide and improve our treatments and this website.
• To understand which pages and treatments people are actually looking for, so we can write about them better.
• To meet our legal, tax and health record obligations.

We do not sell your personal information, and we do not share it for anyone else's marketing.

• Service providers who help run the business: our booking platform (Fresha), our email delivery provider, our website host and our analytics provider.
• Professional advisers such as accountants and lawyers, where genuinely required.
• Courts, regulators or law enforcement, where we are legally required to disclose.
• A purchaser, in the event the business is sold or transferred.

This website uses Google Analytics to understand how visitors use the site, which pages they land on, and which treatments they click through to book. This tells us where to put our effort. It does not tell us who you are.

You can block or delete cookies through your browser settings at any time. Some parts of the site may not work as well if you do.

We take reasonable steps to protect the information we hold, including encrypted connections and restricted access. No system connected to the internet is ever completely secure, and we cannot guarantee absolute security.

We keep personal information only as long as we need it for the purpose it was collected, or as long as we are legally required to keep it, then delete it.

• Ask what personal information we hold about you.
• Ask us to correct anything inaccurate or out of date.
• Ask us to delete it, where we are not required to keep it.
• Withdraw your consent to marketing at any time.

To exercise any of these, contact us using the details below. We may need to verify your identity first.

This website is not directed at children. We do not knowingly collect personal information from anyone under 16 through this site. If you believe we have, contact us and we will delete it.

Some of our service providers store data outside Australia. Where that happens we take reasonable steps to ensure your information remains protected to a standard comparable to the Australian Privacy Principles.

We may update this policy when our practices or legal obligations change. The revised version will be posted here with a new last updated date.